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Support Services
By Schools-On-I-Net | July 22, 2008
Services in Support of Schools On I-Net
- Customization of homepage
- Design of “look and feel” of website
- Text conversation to graphic presentations
- Posting and announcements
- Daily page updates
- Support and training
- Hosting
- Monitoring
- Data management and backups
- Server updates
- Server maintenance
Services in Software Development
We are affiliated with Vision Technology Group, Inc., a NJ Certified Woman Owned / Minority Owned Enterprise (WBE / MBE), specializing in providing IT solutions to corporations.
Training - Ease of Use
RK Solutions provides various levels of training.
Each training level is matched to the users, with respect to the users’ category (administration, elementary teacher, middle school teacher, etc.) and computer/internet skill level (beginner - advanced).
Trainings are designed to provide students at each level enough information to comfortably be able to operate the functions they require. Additional training and support is provided upon request to meet specific needs. Our trainers are both technically- and educationally-oriented.
Support - for the operation of the system
We provide four levels of support:
- Organization’s own tech support department
- SOIN 8am - 5pm Local office telephone support
- SOIN 24hr e-mail support
- SOIN 24hr support includes: 8am - 5pm Local office telephone support, After-hours telephone support by appointment
- SOIN 24hr Emergency contact
Help - for users of the system
We provide four levels of help:
- Organization’s own HELP support department
- SOIN 8am - 5pm Local office telephone help
- SOIN 24hr e-mail help
- SOIN 24hr Help includes: 8am - 5pm Local office telephone help, After hours telephone help by appointment
- SOIN 24hr Emergency contact
Trouble free integration with existing systems
The Schools On I-Net system is based on industry standard operating specifications and standards. Our system integrates with existing systems as an add-on function and co-exists as a separate function. Schools On I-Net may also be used independently as it consists of many student management and course management tools. It is accessible with a standard browser.
Web accessibility
Schools On I-Net is web-based, accessible from virtually any computer with an internet connection. Schools On I-Net is optimized for use on Windows 98 or above with Internet 5.5 or above, but is also supported on Mac OS 8.x and above with IE for Mac. You are responsible for obtaining access to the site and that access may involve third party fees (such as Internet service provider or air time charges). You are responsible to pay any service fees associated with such access. In addition, you must provide, at your sole cost and expense, all equipment necessary to make such connection to the Internet, including a computer and modem or other access devices. Furthermore, you are responsible for obtaining any software programs, including such software upgrades as necessary to view and/or access the content of the Website.
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